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SHIPPING AND RETURNS


Returns Policy

We want you to be completely satisfied with your purchase. That’s why it’s important to contact us immediately at (845) 590-2689 if your item from us arrives damaged—or if you notice a mistake. We proudly stand by our products and process, and we’ll do our very best to make it right.

Support Tickets are typically answered within 4 hours during normal business hours. Your complete satisfaction is our top priority.

Please contact us immediately and our experienced team will help you in the best way possible.

In the event that the solution we’ve developed to meet your needs doesn’t meet your needs, we’ll return your purchase and refund your money, per the terms found in our Terms & Conditions. Your 100% satisfaction is ALWAYS our top priority.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

NOTE: Some countries may require a Customs Clearance or Import Fee before delivery is accepted.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. Shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.